How to connect Zendesk when I don't have a password or use SSO?

To authorize Zendesk in Prodsight, you will need to log in with your Zendesk email and password.

If you don't have a password because your company has disabled password logins or you use SSO, then please follow the steps below to authorize via an API token.


1. Enable Token Access in Zendesk

  • Login to your Zendesk account
  • Go to Settings page
  • In the left side bar, under Channels, select API
  • Under Token Access, click the switcher to enable it

2. Create a Zendesk API Token

  • Then click the + button to create an API token
  • Under API Token Description, enter "Prodsight"
  • Copy the token to your clipboard
  • Click "Save" to confirm.

3. Connect your Zendesk account in Prodsight

  • Go back to Prodsight
  • Head to Integrations and under Zendesk click Connect
  • Under Zendesk Subdomain enter the first part of your Zendesk URL (e.g. "flowerly" if your URL is "") and click Next.
  • In the next screen use the following credentials to authorize:
    • Username: [email protected]/token (don't forget to add /token at the end)
    • Password: <your Zendesk API token created in Step 2>
  • Click Next to confirm and wait a few moments for your Zendesk account to be connected.

If you are still having issues, please do not hesitate to contact us and we'd be happy to help.

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