Use Case: Track Product Bugs
One of the tactical product roles is to stay on top of issues in existing products and quickly prioritize fixes to maintain product quality and great user experience.
You can create custom topics in Prodsight to automatically gather mentions of various customer issues, analyze sentiment and track volume and trends. Here are some example topics below:
|Generic Technical Issues||404, 500, blank screen, broken, bug, crash, doesn't work, error, glitch, issue, not loading, problem|
|Login Issues||403, can't access, can't log in, login issue, can't sign in|
|Payment Issues||can't pay, charged twice, duplicate payment, double charge, pay issue, pay problem|
|Updating Issues||not load, not sync, not update, old data, out of date, sync issue|