Use Case: Track Churn Reasons

It might be too late to save customers who reached out with churn intent but understanding why they churn could help you identify structural problems that if addressed will prevent further customers churning.

Sample topics

Topic Purpose Keywords to try
Cancellations It might be too late to save customers who reached out with churn intent but understanding why they churn could help you identify structural problems that if addressed will prevent further customers churning. cancel account, cancel subscription, delete account, downgrade, money back, pause account, refund, return, stop billing
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