How does the Intercom integration work?

About Intercom

Intercom is a customer communication platform that enables targeted communication with customers on your website, inside your web and mobile apps, and by email.

About Prodsight-Intercom integration

As your Intercom conversation volume grows, it becomes harder to see which issues and requests matter the most. Prodsight makes this easy by analysing your conversations and automatically identifying the most important topics you should be tracking, with intelligent stats such as sentiment and volume.

Use Cases

Use Prodsight to apply a data-driven approach to analysing feature requests and usability issues. This can help Product Managers to prioritise product roadmaps, get crucial buy-in from development teams and measure the impact of new features.

Key features

  • No manual tagging
  • Automatic topic discovery
  • Custom topic tracking
  • Sentiment analysis
  • Email reports

Learn more about Prodsight-Intercom integration.

What data do you sync from Intercom?

Data we sync from Intercom:

  • Conversations and replies
  • User and lead attributes
  • User custom attributes

Data we do not sync from Intercom:

  • User names
  • User email addresses

Historic Intercom data sync

Prodsight syncs historic Intercom conversation data to allow you to perform historic topic and sentiment analysis. The duration of the historic data backfill may vary depending on your subscription plan. For the latest information, please check out our pricing page.

How to connect Intercom with Prodsight?

Connecting Intercom with Prodsight is simple:

  1. Create a Prodsight account
  1. Login to Prodsight and navigate to Integrations
  1. Choose Intercom from the list of integrations and click Connect
  1. Authorize access to your Intercom account.
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